Check where a product is visible

When a product does not appear where you expect, Availability overview can help you find the reason. The panel shows sales-channel status in one place.

Steps

1. Go to Products → Products and open the product you want to check.
2. Find Availability overview on the product page.
3. Read the summary at the top: visible, warning, and blocked show how many channels are ready, have warnings, or are blocked.
4. Review each channel in the list. A channel can be marked visible, warning, or blocked.
5. Click a channel with an arrow to expand it and read the explanation.
6. If the panel shows Category override is active, open the category if visibility needs to change. The product's own channel availability is saved, but ignored while the category controls visibility.
7. Fix what the message describes, such as out-of-stock status, missing visibility, schedules, or category setup.
8. Save the change and check Availability overview again.

Good to know: The panel says SmartPOS follows POS availability. This means SmartPOS uses the same availability as POS, so fix POS visibility when SmartPOS does not show the item.

Tip: Use this panel before troubleshooting kiosk or online ordering. The cause is often directly on the product or category.