Receipt printer or kitchen display not printing: a quick check

If no receipt or kitchen ticket appears, the cause is usually simple. Run through this list before calling for help.

Quick check

1. Paper and lid: Does the printer have paper, and is the lid properly closed?
2. Power and lights: Is the printer lit? Turn it off and on.
3. Connection: Is the printer on the same network/cable as before? Check that the cloud printer is connected. See "Assigning a cloud printer".
4. Right routing: Are items going to the right printer? Kitchen tickets are controlled by category routing. See "Routing a category to a kitchen printer".
5. Test: Print a test receipt, or run a fresh sale.

Good to know: If you use a kitchen display (KDS) instead of a printer, check that the screen is on and connected. See "Set up the kitchen display (KDS)".

Tip: You can always reprint a receipt afterwards. See "Reprint a receipt or send it digitally".