When the POS loses internet: what still works

If the POS loses internet mid-service, you don't have to stop completely. Much still works, but some things wait until you're back online.

What usually works offline

• Ringing up sales and taking cash payment.
• Printing a receipt on a local printer.
• Holding items in the cart and parking sales.

What needs internet

• Card payment and Vipps (the payment must be confirmed with the bank/service).
• Syncing to the back office, kiosk and online ordering.
• Lookups that fetch fresh data (for example real-time stock balance).

When internet is back

The sales you made offline sync automatically to the back office, so the reports stay complete.

Good to know: If the network is often unstable, check the router/Wi-Fi at the sale point. Card terminals may have their own connection – see "Card terminal not responding: a quick check".

Tip: Always keep some change on hand. Then you can take cash while the network is down.