Hide or pause a product from sale

You can stop selling an item without deleting it. Choose the best method: Active product to pause the whole product, Out of Stock for a temporary shortage, or a schedule when the item should only appear at certain times.

Steps

1. Go to Products → Products.
2. Find the product using the search box, Category, or the Status filter.
3. For a quick pause, use the switch in the Status column. When the product is Inactive, it cannot be sold in POS, kiosk, SmartPOS, or web ordering.
4. To check more details, click the product row and open the Generally tab.
5. Turn off Active product if the product should not be sold in any channel. Turn it on again when the product should return.
6. If the item is only temporarily unavailable, tick Out of Stock. Use Back in Stock (optional) if the product should become available again automatically at a chosen time.
7. Click Update Product. If the You have unsaved changes bar appears, click Save.

Tip: Use Products → Schedules when an item or category should appear automatically only during certain periods, such as breakfast or happy hour.

Good to know: Inactive products remain in the product list, so you can find them again with Status → Inactive.