Viewing the details of an order

When you need the full picture of a single order, open its detail view. You can get there from the Orders list, and it shows everything from the items sold to how the order was paid.

Steps

1. Find the order. On the Orders page, search or filter until you see the row you want.
2. Open it. Click the order row to open its detail page. The header shows the order number, the Queue #, the date and time, the Total Amount, and status badges such as Sale or Return and the payment status.
3. Review the items. The Order Details tab lists each product, the Subtotal, Tax total, and Total. The same tab shows Staff & Location, including the Cashier (or Processed By for kiosk and web orders) and the Sales Point.
4. Check payments and receipts. Open the Payments & Receipts tab to see the Payment Transactions and any receipts tied to the order.
5. See the customer. Open the Customer tab for the buyer's details, or note that it was a guest purchase.
6. Handle refunds. If the order has been refunded, a Refund Status card shows Total Refunded, Refund Count, and whether it is Fully Refunded or Partially Refunded. You can jump to the related refund or original order from the banner.
7. Go back. Click Back to Orders to return to the list.

Good to know: A red banner appears at the top when an order is a refund or has been refunded, so you can spot it at a glance.