Sending an SMS marketing campaign

SMS marketing lets you send a text offer to a chosen group of customers, with a promo code and personalized details.

Steps

1. Open SMS marketing. Go to Marketing → SMS marketing.
2. Check your balance. The SMS Balance card shows how many messages you have left. Sending is blocked if you have none.
3. Start a campaign. Click New Campaign (or open the New Campaign tab).
4. Add the details. Under Campaign Details, enter a Campaign Name and your Message. The counter shows characters used and how many SMS each recipient costs (160 characters each).
5. (Optional) Attach a promo code. Pick one in Promotional Code (optional) to reference it in the text.
6. Personalize. Use Insert Token buttons like {firstName} and {promoCode}; the Preview shows how the message will read.
7. Choose the audience. Under Target Audience, build your segment (for example a customer group). The footer shows how many customers match.
8. Send or save. Click Send Now and confirm, or Save Draft to finish later.

Good to know

The confirmation window shows recipients, Total SMS needed and your remaining balance — if you're short on credits, sending is disabled until you top up. Past sends and their delivery results appear under the Campaign History tab.

Tip: Your SMS sender and provider are set up separately under Settings → SMS settings. If sending is disabled, check there first.