Refund or return on the POS

When a customer needs their money back, you do a refund. You can refund the whole order or just some items.

Steps

1. Find the order: Open Orders / Receipts on the POS and find the original sale (by time, number, or by scanning the receipt).
2. Choose refund: Tap Refund (or Return).
3. Choose what: Refund the whole order, or pick individual items and quantities.
4. Choose the payback: Usually back to the same method – card to card, cash to cash.
5. Confirm: A refund receipt is offered.

Good to know: Refunds show in the reports, so you keep full oversight. See "Tracking refunds, discounts and tips". Card refunds can take a few days to appear on the customer's account.

Tip: Many shops require a manager PIN for refunds. It's a good control against mistakes and shrinkage.