Card terminal not responding: a quick check

When the card terminal doesn't respond, payment stalls. Usually a few quick checks fix it.

Quick check

1. Power: Is the terminal on and charged? Put it on the charger if the battery is low.
2. Connection: Does the terminal have a network (Wi-Fi/mobile/cable)? Many terminals show a connection icon.
3. The amount was sent: Is the terminal waiting for the right amount? Cancel and resend from the POS.
4. Restart: Turn the terminal off and on. That fixes most temporary faults.
5. Test a small payment to confirm it works again.

Good to know: If a payment hangs so you're unsure whether it went through, check the order/receipt before retrying – that avoids charging the customer twice. See "Viewing the details of an order".

Tip: While the terminal is down, take cash or Vipps if you have it. Set the terminal up again afterwards – see "Setting up Worldline card terminals".