How customers add products to the cart in online ordering
Explain how customers open product details, choose customizations and add items to the cart in online ordering or kiosk mode.
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When a customer orders online or from a self-order kiosk, they can open a product first to see the image, description, price and any choices. This makes it easier to check the item before adding it to the cart.
Steps
- Open the menu. The customer goes to the online ordering page or kiosk menu and finds the product they want.
- Open the product. Tap the product image, product name or description to open the product details.
- Check the status. For products without customizations, the panel shows Ready to add before the item is in the cart.
- Choose customizations if needed. If the product has choices, such as size, sauce or extra toppings, the customer selects the options shown in the panel.
- Add the item. Tap Add to cart. The price on the button shows the total for the item with the selected customizations.
- Adjust quantity. When a simple item is already in the cart, the panel shows In cart and the quantity. The customer can use the plus and minus buttons in the panel or on the product card to change the quantity.
- Continue to payment. Once all items are added, the customer continues to the cart and payment as usual.
Good to know: The plus button on the right side of the product card still adds a simple item quickly to the cart. Tap the image or text when the customer wants to see details first.
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